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Network Support Technician I
Build skills equivalent to the ICND1 v2.0 - Interconnecting Cisco Networking Devices, Part 1 program
  • Credit Hours: 5 Days

  • Format: Virtual Class - Instructor-led, Online

  • Professional Certificate: ICND1 v2.0 - Interconnecting Cisco Networking Devices, Part 1

  • Recommended for: Support technicians involved in the basic installation, operation, and verification of LAN networks, entry-level network engineers and administrators.

The Network Support Technician I course prepares students for employment in the Informational Technology industry. Students will focus on how to install, operate, configure, and verify a basic IPv4 and IPv6 network, including configuring a LAN switch and IP router, connecting to a WAN, and identifying basic security threats. This training course will be administered through a comprehensive, theory based platform. The courses curriculum satisfies the requirements needed to obtain employment and/or career advancement.

This course prepares students for employment as a Network Support Technician or Help Desk Technician. According to the Bureau of Labor Statistics, employment change between 2010 and 2020 will grow by 18% greater than the annual average.

What You'll Learn

  • Network fundamentals and how to build simple LANs
  • Establish Internet connectivity
  • Manage network device security
  • Expand small to medium-sized networks with WAN connectivity
  • IPv6 basics

Who Needs to Attend

  • Individuals seeking the Cisco CCENT certification or Cisco CCNA Routing and Switching certification
  • Support technicians involved in the basic installation, operation, and verification of LAN networks
  • Entry-level network engineers, network administrators, network support technicians, and help desk technicians


  • Basic computer literacy
  • Basic PC operating system navigation skills
  • Basic Internet usage skills
  • Basic address knowledge

Course Outline

1. Building a Simple Network

  • Exploring the Functions of Networking
  • Host-to-Host Communications Model
  • Introducing LANs
  • Operating Cisco IOS Software
  • Starting a Switch
  • Ethernet and Switch Operation
  • Troubleshooting Common Switch Media Issues

2. Establishing Internet Connectivity

  • TCP/IP Internet Layer
  • IP Addressing and Subnets
  • TCP/IP Transport Layer
  • Exploring the Functions of Routing
  • Configuring a Cisco Router
  • Exploring the Packet Delivery Process
  • Enabling Static Routing
  • Managing Traffic Using ACLs
  • Enabling Internet Connectivity

3. Managing Network Device Security

  • Securing Administrative Access
  • Implementing Device Hardening
  • Implementing Traffic Filtering with ACLs

4. Building a Medium-Sized Network

  • Implementing VLANs and Trunks
  • Routing Between VLANs
  • Using a Cisco Network Device as a DHCP Server
  • WAN Technologies
  • Dynamic Routing Protocols
  • Implementing OSPF

5. Introducing IPv6

  • Basic IPv6
  • Configuring IPv6 Routing


Lab 1-1: Switch Startup and Initial Configuration

Lab 1-2: Troubleshoot Switch Media Issues

Lab 2-1: Router Setup and Initial Configuration

Lab 2-2: Configure a Static Route, DHCP, and Network Address Translation

Lab 3-1: Enhance the Security of Router and Switch Configuration

Lab 3-2: Device Hardening

Lab 3-3: Filter Traffic with ACLs

Lab 3-4: Enhanced - Troubleshoot ACLs

Lab 4-1: Configure an Expanded Switched Network

Lab 4-2: Configure DHCP Server

Lab 4-3: Implement Single-Area OSPF

Lab 5-1: Configure Basic IPv6

Lab 5-2: Implement IPv6 Stateless Auto-Configuration

Lab 5-3: Implement IPv6 Routing

Lab 6-1: ICND1 Super Lab

Purchase this Course


This course is taught as a bootcamp over 5 days straight.