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Voice Technologies Administrator
Build skills equivalent to the ICOMM - Introducing Cisco Voice and UC Administration v8 program
  • Credit Hours: 5 Days

  • Format: Virtual Classroom - Instructor-led, Online

  • Professional Certificate: CCNA Voice

  • Recommended for: Network administrators and Network engineers

The Voice Technologies Administrator course prepares students for employment in the Informational Technology industry. Students will gain the skills necessary to understand telephony features supported in CUCM and CUCM express, including the administrator and end-user interface options. Students will also obtain knowledge on call flows and call legs, components and characteristics of a Cisco UC solution, using the Cisco call detail record analysis and reporting tool, and using the Cisco real-time monitoring tool. This training will be administered through a comprehensive, theory based platform and virtual labs to simulate real world experience. The courses curriculum satisfies the requirements needed to sit for the exam. The courses curriculum satisfies the requirements needed to obtain employment and/or career advancement.

This course prepares students for a career as a Network Engineer or a Voice Systems Engineer. According to the Bureau of Labor Statistics, employment change between 2010 and 2020 will grow by 28% greater than the annual average.

What You'll Learn

  • Components of a Cisco UC solution
  • Call signaling and media stream flows
  • Administrator and end-user interface options in CUCM, CUCM Express, Cisco Unity Express, Cisco Unity Connection, and Cisco Unified Presence
  • Call flows in CUCM and CUCM Express
  • Perform endpoint and end-user administration tasks in CUCM and CUCM Express
  • Telephony features supported in CUCM and CUCM Express
  • Administer users in Cisco Unity Connection and Cisco Unified Presence
  • Enable the most commonly used Cisco Unity Connection and Cisco Unified Presence features
  • How to maintain a Cisco UC solution

Who Needs to Attend

  • Network administrators and network engineers
  • CCNA Voice candidates
  • Telephony and voice system engineers

Prerequisites

  • Basic knowledge of CUCM, Unity Connection, and router administrative tasks
  • CCNA or equivalent knowledge
  • Working knowledge of converged voice and data networks
  • Basic knowledge of Cisco IOS gateways
  • Content covered in ICND1

Course Outline

1. Cisco UC Solutions

  • Components
  • Characteristics

2. Administrator and End-User Interfaces

  • Administrator Interfaces
  • End-User Interfaces

3. Call Flows in CUCM and CUCM Express

  • Call Flows and Call Legs
  • Configuration Components Impacting Call Flows in CUCM
  • Configuration Components Impacting Call Flows in CUCM Express

4. Endpoint and End User Administration

  • Endpoint Characteristics and Configuration Requirements
  • Endpoint Implementation Options
  • End User Characteristics and Configuration Requirements
  • End User Implementation Options

5. Enabling End User Telephony and Mobility Features

  • Telephony Features
  • Enabling Telephony Features
  • Mobility Features
  • Enabling Mobility Features

6. Enabling Cisco Unity Connection and Cisco Unified Presence

  • Cisco Unity Connection
  • End User and Voice Mailbox Characteristics and Configuration Requirements
  • End User and Voice Mailbox Implementation Options
  • Cisco Unified Presence
  • Enabling Cisco Unified Presence

7. Cisco Unified Communications Solutions Maintenance

  • Providing End-User Support
  • CUCM Reports
  • CUCM CDR Analysis and Reporting Tool Reports
  • Monitoring the System with Cisco Unified Real-Time Monitoring Tool
  • Monitoring Voice Mail in Cisco Unity Connection
  • Disaster Recovery System

Labs

Lab 1: Exploring Administrator Interfaces

Lab 2: Exploring End-User Interfaces

Lab 3: Exploring Call Flows in CUCM v9.1

Lab 4: Exploring Call Flows in CUCM Express

Lab 5: Implementing Endpoints

Lab 6: Implementing End Users

Lab 7: Enabling Telephony Features

Lab 8: Enabling Mobility Features

Lab 9: Implementing End Users and Voice Mailboxes

Lab 10: Enabling Cisco Unified Presence

Lab 11: Providing End-User Support

Lab 12: Generating CUCM Reports

Lab 13: Generating CUCM CAR Tool Reports

Lab 14: Monitoring the System with Cisco Unified RTMT

Lab 15: Monitoring Usage of Cisco Unity Connection

Lab 16: Backing Up CUCM Using the Disaster Recovery System

Purchase this Course

$3695.00

Become versed as a Voice Technologies Administrator in 5 Days