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IT Infrastructure Professional
Build skills equivalent to the ITIL Foundation program
  • Credit Hours: 3 Days

  • Format: Virtual Classroom - Instructor-led, Online

  • Professional Certificate: ITIL Foundation

  • Recommended for: Anyone interested in aligning IT with business, controlling or reducing IT costs, improving IT service quality, and balancing IT resources in the most effective manner.

The IT Infrastructure Professional course prepares students for employment in the Informational Technology industry. Students will get an introduction to the lifecycle of managing IT services to deliver business expectations. Through a series of theory-based lectures, students will focus on five core disciplines: service strategy, service design, service transition, service operation, and continual service improvement. Upon completion of these courses, the student will possess the skills and knowledge necessary to obtain employment and will be employable by various companies within the industry, as well as the opportunity for career advancement.

This course prepares students for employment as a Computer Support Specialist. According to the Bureau of Labor Statistics, employment change between 2010 and 2020 will grow by 18% greater than the annual average.

What You'll Learn

  • Key concepts of ITIL
  • Important principles for improving IT operations
  • Vital processes and functions
  • Practical guidance for applying ITIL to everyday IT situations
  • How to align with business, control costs, and improve IT service quality
  • Strategies to balance IT resources

Who Needs to Attend

Anyone seeking ITIL Foundation certification and everyone interested in aligning IT with business, controlling or reducing IT costs, improving IT service quality, and balancing IT resources in the most effective manner. All IT professionals, IT project managers, IT managers, IT project or team members, coordinators, network operators, business process analysts, IT architects, consultants, systems integrators, help desk managers and staff, planners, managed service providers, outsourcers, application developers, and other IT-related positions.

Prerequisites

Familiarity with IT terminology and IT-related work experience are recommended.

Course Outline

1. Service Management Defined

  • IT services and what they really do
  • How IT services deliver value to customers
  • Value and importance of IT service management

2. ITIL Introduction

  • Good practices
  • Ease ITIL adoption
  • ITIL qualification scheme, bodies, and certifications

3. Service Strategy

  • Design, develop, and implement service management
  • Service management as a strategic asset
  • Setting objectives and expectations
  • Identify and select prioritization opportunities

4. Service Design

  • Design and develop services
  • Develop processes
  • Design principles and methods
  • Convert strategy into services

5. Service Transition

  • Develop and improve capabilities
  • Improved methods for transitioning new and changed services intooperation
  • Manage the complexity related to changes
  • Prevent undesired results while enabling innovation

6. Service Operation

  • Effectively and efficiently deliver support services
  • Ensure value to customer and service provider
  • Maintain stability while allowing for change
  • Organize to improve IT support to customers

7. Continual Service Improvement

  • Create and maintain value for customers
  • Importance of better design, introduction, and operation of services
  • Improving service quality, business continuity, and IT efficiency
  • Link improvement efforts to strategy, design, and transition

 

Purchase this Course

$2395.00

Become versed as an IT Infrastructure Professional in 3 Days