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Network Support Technician
Build skills equivalent to the ICND1 v2.0 - Interconnecting Cisco Networking Devices, Part 1 and ICND2 v2.0 - Interconnecting Cisco Networking Devices, Part 2 programs
  • Credit Hours: 10 Days

  • Format: Virtual Classroom - Instructor-led, Online

  • Professional Certificate: Network Support Technician

  • Recommended for: Support technicians and Network administrators

The Network Support Technician program prepares students for employment in the Informational Technology industry. Students will focus on how to install, operate, configure, and verify a basic IPv4 and IPv6 network, including configuring a LAN switch and IP router, connecting to a WAN, and identifying basic security threats. Students will also focus on redundant topologies, troubleshooting, common networking issues, configuring EIGRP and multiarea OSPF in both IPv4 and IPv6. This training course will be administered through a comprehensive, theory based platform and virtual labs. The courses curriculum satisfies the requirements needed to obtain employment and/or career advancement.

This course prepares students for employment as a Network Support Technician or Help Desk Technician. According to the Bureau of Labor Statistics, employment change between 2010 and 2020 will grow by 18% greater than the annual average.

What You Will Learn

  • Network device security
  • Internet connectivity
  • Wide-Area networks
  • Troubleshooting basic connectivity
  • Who Needs To Attend
  • Support technicians and network administrators


  • PC operating system navigation skills
  • Internet usage skills

Course Outline

Network Support Technican I

1. Building a Simple Network

  • Exploring the Functions of Networking
  • Host-to-Host Communications Model
  • Introducing LANs
  • Operating Cisco IOS Software
  • Starting a Switch
  • Ethernet and Switch Operation
  • Troubleshooting Common Switch Media Issues

2. Establishing Internet Connectivity

  • TCP/IP Internet Layer
  • IP Addressing and Subnets
  • TCP/IP Transport Layer
  • Exploring the Functions of Routing
  • Configuring a Cisco Router
  • Exploring the Packet Delivery Process
  • Enabling Static Routing
  • Managing Traffic Using ACLs
  • Enabling Internet Connectivity

3. Managing Network Device Security

  • Securing Administrative Access
  • Implementing Device Hardening
  • Implementing Traffic Filtering with ACLs

4. Building a Medium-Sized Network

  • Implementing VLANs and Trunks
  • Routing Between VLANs
  • Using a Cisco Network Device as a DHCP Server
  • WAN Technologies
  • Dynamic Routing Protocols
  • Implementing OSPF

5. Introducing IPv6

  • Basic IPv6
  • Configuring IPv6 Routing


Lab 1: Switch Startup and Initial Configuration

Lab 2: Troubleshoot Switch Media Issues

Lab 3: Router Setup and Initial Configuration

Lab 4: Configure a Static Route, DHCP, and Network Address Translation

Lab 5: Enhance the Security of Router and Switch Configuration

Lab 6: Device Hardening

Lab 7: Filter Traffic with ACLs

Lab 8: Enhanced - Troubleshoot ACLs

Lab 9: Configure an Expanded Switched Network

Lab 10: Configure DHCP Server

Lab 11: Implement Single-Area OSPF

Lab 12: Configure Basic IPv6

Lab 13: Implement IPv6 Stateless Auto-Configuration

Lab 14: Implement IPv6 Routing

Lab 15: ICND1 Super Lab


Network Support Technician II

1. Implementing Scalable Medium-Sized Networks

  • Troubleshooting VLAN Connectivity
  • Building Redundant Switched Topologies
  • Improving Redundant Switched Topologies with EtherChannel
  • Layer 3 Redundancy

2. Troubleshooting Basic Connectivity

  • Troubleshooting IPv4 Network Connectivity
  • Troubleshooting IPv6 Network Connectivity

3. Implementing an EIGRP-Based Solution

  • Implementing EIGRP
  • Troubleshooting EIGRP
  • Implementing EIGRP for IPv6

4. Implementing a Scalable, Multiarea Network, OSPF-Based Solution

  • OSPF
  • Multiarea OSPF IPv4 Implementation
  • Troubleshooting Multiarea OSPF
  • OSPFv3

5. Wide-Area Networks

  • WAN Technologies
  • Configuring Serial Encapsulation
  • Establishing a WAN Connection Using Frame Relay
  • VPN Solutions
  • Configuring GRE Tunnels

6. Network Device Management

  • Configuring Network Devices to Support Network Management Protocols
  • Managing Cisco Devices
  • Licensing


Lab 1: ICND1 Review Lab

Lab 2: Troubleshoot VLANs and Trunks

Lab 3: Optimize STP

Lab 4: Configure EtherChannel

Lab 5: Exclusive - Configure HSRP

Lab 6: Troubleshoot IP Connectivity

Lab 7: Implement EIGRP

Lab 8: Troubleshoot EIGRP

Lab 9: Implement EIGRP for IPv6

Lab 10: Configure Multiarea OSPF

Lab 11: Troubleshoot Multiarea OSPF

Lab 12: Configure Multiarea OSPFv3

Lab 13: Configure and Troubleshoot a Serial Connection

Lab 14: Establish a Frame Relay WAN

Lab 15: Establish a GRE Tunnel

Lab 16: Configure Basic SNMP and Syslog

Lab 17: Manage Cisco Devices and Licensing

Lab 18: ICND2 Super Lab


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